1.0 Our contact details
Name: Smerdon Tree Services Ltd.
Address: The Old School, Commercial Street, Bedlinog, Merthyr Tydfil, Mid Glamorgan CF46 6RF
Phone Number: +44 (0) 3333 582 060
Email: office@smerdons.co.uk
2.0 The type of personal information we collect
We currently collect and process the following information:
- Personal identifiers, contacts and characteristics (for example, name and contact details)
- Data regarding the use of this website
2.1 How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- You have filled out the contact form on our website
- You have allowed us to use cookies that temporarily store data regarding your visit to our website
We use the information that you have given us in order to respond to an email message you have sent us via the contact form on our website.
We may share this information with other staff members of Smerdon Tree Services Ltd if needed in order to process your inquiry.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us at office@smerdons.co.uk
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.
2.2 How we store your personal information
Your information is securely stored on our database.
We keep your contact details for 1 year after our work together has concluded. We will then dispose your information by removing your contact details from all of our databases.
3.0 Cookie policy & use of browser cookies
3.1 What are browser cookies?
Internet Browser Cookies are small data files that are stored on your (the user’s) computer whilst visiting a website. They vary in their use from core functionality of CMS (content management systems) and e-commerce carts to tracking the amount and types of users visiting a website. They are also used as a ‘memory’ store, for example; on re-visiting a website a user won’t have to re-enter information, preferences or log back in.
3.2 Why would you want to remove browser cookies?
Some users may not want to give up personal information. There are also scenarios where if cookies aren’t implemented properly then users may be open to security vulnerability and ‘hackers’.
3.3 Types of cookies we use
Google Analytics/Performance Cookies – these cookies allow us to analyse how anonymous users use and engage with the site. They allow us to learn how you arrive on our website, for example; from social media, and how you navigate through the site. This allows us to analyse specifics such as which content is popular, so we can improve your journey and the content to best suit your preferences. Follow this link to read more about how Google Analytics safeguards your data.
Functionality Cookies
These cookies allow the website to function. These cookies include our content management system that maintains the website and security we have in place to protect the website from hackers and bots.
Marketing/Advertising Cookies
These cookies allow us to market and advertise our website online through channels such as Google, Facebook, Twitter and Instagram. They help to ensure that any ads are suitable for you, your interests and allow us to measure how successful our campaigns have been.
3.4 How to remove cookies from your browser
If you would like to investigate how to remove cookies from your browser, here’s how to do it:
- Browser Cookie settings in Chrome
- Browser Cookie settings in Internet Explorer
- Browser Cookie settings in Firefox
- Browser Cookie settings in Safari Mac (OS Lion), Safari Mac (OS Yosemite)and in Safari Mac (OS Sierra).
- Browser Cookie settings in Safari PC:-
Step 1. Confirm that you’re running version 5 or later of Apple’s Safari browser, and then click the Gears menu in the upper-right corner of the Safari window. From there, select Reset Safari. In this window, check the bottom box, ‘Remove all website data’.
Step 2. Check the bottom box, labeled Remove all website data. You can uncheck everything else if you want to remove only cookies.
Step 3. Click the Reset button to eliminate all cookies associated with Safari.
More information about ‘Browser Cookies’ can be found on the Wikipedia entry.
4.0 Google Web Fonts
For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.
For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our plugin. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.
If your browser does not support web fonts, a standard font is used by your computer.
Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy at https://www.google.com/policies/privacy/.
5.0 Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us using the details at the top of the page if you wish to make a request.
6.0 How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us via the details at the top of the page.
